How Can We Help You ?

Our Office

Leghar, Gambia St, Addis Ababa, Ethiopia

Call Us Toll free number

8397

Email Us

contactcenter@bankofabyssinia.com

How To Videos

How to open Apollo Account?

How to make QR payments.

How to block or unblock your Visa card.

How to change your Visa card PIN.

How to transfer money to BoA accounts.

FAQs

How to change PIN?
    1. Click on side menu and click on settings
    2. Click on Change PIN
    3. Enter current PIN
    4. Enter a new PIN
    5. Re-Enter your New PIN
    6. Click on update PIN
How to transfer money using Eth-switch on Apollo?
    1. Click on the side menu and click on Transfer
    2. Click on Transfer to another bank
    3. Select Instant Transfer
    4. Click on One-Time transfer
    5. Select the receiver bank name from the list and click continue
    6. Enter the account number of the recipient and click continue
    7. Verify the beneficiary’s name and continue
    8. Enter the amount and click continue
    9. Review the transaction and click continue
How to make transfer using RGTS on Apollo?
    1. Click on the side menu and click on Transfer
    2. Click on Transfer to another bank
    3. Select Non-Instant Transfer
    4. Click on One-Time transfer
    5. Select the receiver bank name from the list and click continue
    6. Enter the account number of the recipient and click continue
    7. Enter the beneficiary’s name and click continue
    8. Enter the amount and click continue
    9. Review the transaction and click continue

Note: – Instant transfer is used to transfer to external bank account with these criteria’s

  • No Daily limit
  • Authorization required on working hours for transfer >100,000
  • Fee 25br per every transaction
How to make transaction using Tele birr?
    1. Click on the side menu and click on Transfer
    2. Click on Tele birr
    3. Click on One-Time transfer
    4. Enter phone number or click on the load on my mobile button on the top right screen
    5. Click on continue
    6. Verify the beneficiary’s name and click continue
    7. Enter amount and click continue
    8. Review the transaction and click continue
How to make transaction using ATM?
    1. Select the side menu and click Transfer
    2. Click ATM Transfer
    3. Click New ATM transfer
    4. Enter your phone number or click on the load on my mobile button on the top right screen
    5. Enter the amount you would like to transfer (The amount should be multiple of 100)
    6. Click on continue button
How to buy mobile airtime?
    1. Click on the side menu and click on Payment
    2. Click on Airtime Top-up
    3. Select top-up options (ETC or Safaricom)
    4. Enter your phone number or click on the load on my mobile button on the top right screen
    5. Enter the amount and click continue
    6. Click on Review and pay
How deregisters device?

It is used to deregister the existing device that you have logged in.

    1. Click on the side menu and click on Setting
    2. Click on Deregister Device
    3. Confirm the “Do you want to unregister your current device?”
    4. If you select “yes” the device will be deregistered.
How to get the nearest branch using Locate us option?
    1. Click on the side menu and click on locate us
    2. Click List view to get a list of branches and ATMs nearest to your location
    3. Click filters to search ATMs and branches using range and services.
How to ask support using Apollo application?
    1. Click on the side menu and click on messages
    2. Click the “+” sign on the top right corner
    3. Choose a message category
    4. Enter the Message subject, and description and Attach files (Optional).
    5. Click on Send button.
How to schedule transfer?
    1. Click on the side menu and click on Transfer
    2. Select Transfer type
    3. Click “One-Time transfer”
    4. Enter Account number
    5. Verify the beneficiary’s name
    6. Enter the amount and click continue
    7. Click on the frequency and set your preferred frequencies
    8. Set date range (Start and end date) and number of transfers (Enter the number of repeating transfers)
    9. Click on continue
How to Cancel scheduled transfer?
    1. Click on Transaction History on the home page
    2. Select the Schedule tab
    3. Select the schedule from the list
    4. Click on the “cancel This occurrence” button

Online Support



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